Frequently Asked Questions
What are your t-shirts made of?
- 100% ring-spun cotton
- 4.5 oz/y² (153 g/m²)
- Shoulder-to-shoulder taping
- Quarter-turned to avoid crease down the center
T-shirts should be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors, and hang-dried. Do not use softeners or dry-clean.
|Length (inches)||28||29 ¼||30 ¼||31 ¼||32 ½||33 ½|
What are your delivery schedules?
Please refer to our detailed page on shipping.
Can you do other sizes and types of garments?
Yes - please contact us for any other sizes or garment types and we will be super-happy to help you out, we can do almost anything you can ask for - including long-sleeved, hoodies, tanks, larger sizes such as 4XL or 5XL etc.
What should I do if my address changes?
No reimbursements will be made in case of error in the delivery address or modification after the order has been shipped. Any errors in the delivery address must be notified before the order is shipped.Once an items is in transit the address cannot be updated and the item cannot be redirected, you will need to wait for it to be returned and re-shipped.
What happens with orders returned due to incorrect addresses or other delivery issues?
Items returned due to shipping address errors or other shipping issues can be re-shipped within 28 days and will require payment of a re-shipping fee. Returns not re-shipped within 28 days will be forfeited - no exceptions. This is a strict rule of our fulfilment partner.
Once I have received the product, can I change my mind?
No. All of our products are produced print-on-demand and no returns are possible. Please ensure you choose your design and sizes carefully. We can only process refunds or replacements in the case of damaged or faulty production.
What do I do if my printing is faulty or damaged?
We can generally arrange a replacement for faulty or damaged prints. Please ensure you contact us within 28 days of delivery and provide a clear photo of the garment laid out on a table with the issue clearly visible. Issues reported later than 28 days cannot be replaced.
What do I do if my item is marked as delivered on the tracking but has not been received?
Local delivery is handled by your local postal service. Once the tracking has been marked as received by them we cannot be held liable for replacement if the item is missing. In this case please check with your local post office with the tracking reference number from your tracking email.
What do I do if an item is missing from my delivery?
Please carefully check your packing slip, and if there is an item missing please send us a photo of the slip and the item(s) that were received to firstname.lastname@example.org and we will investigate.
Where are your shirts manufactured?
The base t-shirts are manufactured in Haiti or Bangladesh (and not China) and are printed/fulfilled in the US and EU.
How will shipping take place if I order multiple articles?
If you order various different products, generally your items will ship together but on occasion your order may arrive in different packages as the fulfilment may occur from different locations depending on the product.
Who is TurnedMetal?
At TurnedMetal.com our team of artists take your name, nickname, gamertag, pet's name or any other name and develop a custom death metal (or any other genre) band logo and print it onto a custom one-off t-shirt. See our main site at turnedmetal.com for more information.
You have other questions?
Don’t hesitate to ask us all your questions by email at email@example.com
Our customer service will be happy to respond to you as soon as possible.
Thank you for your trust.